Remote Assistance
If we’re on the phone and I’ve asked you to open this page, download the support tool below. It lets me see your screen and fix the problem while you watch.
For Windows PCs. Nothing is installed permanently.
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Download the file
Click the button above. If your browser says the file isn’t commonly downloaded, click the three dots or the arrow next to the warning and choose Keep.
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Open it
Open the file you just downloaded from your Downloads folder. If you’ve downloaded it before, delete the old copies first. Windows adds “(1)” to repeat downloads, and that renamed copy won’t connect.
If a blue box says “Windows protected your PC,” click More info, then Run anyway. Windows shows this for small-business software. The file is safe. -
Read me your ID and password
A window will show an ID number and a one-time password. Read both to me over the phone. When I connect, click Accept.
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Close it when we’re done
Closing the window ends the session. I can’t reconnect without a new password from you.
Only use this while you’re on the phone with Brandon at Yarbrough Designs. If anyone else calls asking you to install remote access software, hang up. I will never contact you out of the blue and ask for access to your computer.